Refund & Return Policy

At Luxaro Bags, customer satisfaction is our priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• All tags, accessories, and protective materials are included.
• You provide proof of purchase or your order number.

Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for a return, subject to applicable consumer protection laws.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: [your support email]

Please include:

• Your order number.
• The item you wish to return.
• The reason for your return.

Our team will provide you with the return instructions and the appropriate return address.

Please do not send items back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos of the item.
• A brief description of the issue.

We will review your request and work to provide an appropriate solution, such as a replacement or refund.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs, unless otherwise required by applicable law.

If the item is defective, damaged, or incorrect, Luxaro Bags will cover the reasonable return shipping costs in accordance with applicable consumer protection laws.

6. Exchanges

If you wish to exchange an item for another product, please contact our customer support team.

Exchanges are subject to product availability.

7. Non-Returnable Items

For hygiene and product safety reasons, certain items may not be eligible for return unless they are defective or the law requires otherwise.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our standard return policy will apply.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Store: Luxaro Bags
Email: luxarobags@gmail.com

We appreciate your trust in Luxaro Bags and thank you for shopping with us.

Luxaro Bags – Style That Travels With You.